Privacy Policy

Balikbayan Handicrafts Corporation

Effective Date: January 2026

Balikbayan Handicrafts Corporation (referred to as “Balikbayan Handicrafts,” “we,” “us,” or “our”) respects your right to privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in compliance with the Philippines’ Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations (IRR), and issuances of the National Privacy Commission (NPC).

By accessing or using our website, online store, physical stores, and authorized digital platforms, you consent to the collection and processing of your personal data as described in this Policy.

1. Scope of This Policy

This Privacy Policy applies to:

• The Balikbayan Handicrafts website and e-commerce platform
• In-store transactions
• Authorized sales, marketing, and customer service activities
• Email, phone, and digital communications related to our products and services

2. Our Commitment to Data Privacy

We value and safeguard your personal information. We commit to:

• Collect and process data only for legitimate business purposes
• Use appropriate organizational, physical, and technical security measures
• Keep your data accurate, relevant, and up to date
• Never sell your personal data
• Share information only with authorized parties or when required by law

3. Personal Data We Collect

Depending on your interaction with us, we may collect the following information:

3.1. Personal Identification & Contact Information

• Full name
• Mobile and/or landline numbers
• Email address
• Billing and delivery addresses
• Date of birth (when required during checkout or account creation)

3.2. Account & Transaction Information

• Username and password (encrypted)
• Order details and purchase history
• Shipping and delivery information
• Customer service communications

3.3. Payment Information

• Payment confirmation details
• Proof of payment (e.g., deposit slips)

Note: Credit card and PayPal details are processed securely through third-party payment providers and are not stored on our servers.

3.4. Website Usage Data

• IP address
• Device and browser information
• Cookies and browsing behavior
• Website interaction and analytics data

4. How We Use Your Information

Your personal data is used solely for the following purposes:

• Processing and fulfilling orders and deliveries
• Account creation, verification, and management
• Payment processing and confirmation
• Customer support, inquiries, and after-sales services
• Order tracking, cancellations, and issue resolution
• Sending order updates, confirmations, and service notices
• Marketing and promotional communications (with opt-out options)
• Website analytics and improvement of user experience

5. Data Sharing and Disclosure

We only share personal data with:

• Authorized service providers, such as:
  • Payment processors (e.g., PayPal, banks)
  • Courier and logistics partners
  • Website analytics and IT service providers
• Government authorities, when required by law, regulation, or legal process

All third parties are contractually required to comply with data protection and confidentiality obligations.

6. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill the purposes stated in this Policy
• Comply with legal, accounting, and regulatory requirements

Once data is no longer required, it is securely disposed of or anonymized.

7. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the right to:

• Be informed about the processing of your personal data
• Access your personal information
• Correct or update inaccurate or outdated data
• Withdraw consent at any time
• Object to data processing, including direct marketing
• Obtain a copy of your data collected by submitting a formal request
• Request deletion, blocking, or destruction of data no longer necessary
• Be indemnified if you incur damages due to inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of your personal data
• File a complaint with the National Privacy Commission

To exercise your rights, please contact us using the details indicated at Section 12 of this Policy.

8. Your Obligations as a Data Subject

To ensure accuracy and protection of your personal data, you are advised to:

• Ensure you are of legal age before providing your personal information
• Provide an accurate and up-to-date personal data
• Use the latest version of web browsers
• Immediately report any suspicious messages received from us

To report your concerns or request assistance, please contact us using the details indicated at Section 12 of this Policy.

9. Security Measures

We implement strict safeguards to protect your personal data, including:

• Secure servers and encrypted systems
• Controlled access to personal information
• Regular system monitoring and updates
• Staff training on data privacy and confidentiality

Despite our best efforts, no system is completely secure. We encourage users to protect their account credentials and notify us immediately in case of any unauthorized access.

10. Cookies and Online Tracking

Our website uses cookies to:

• Improve website functionality and user experience
• Analyze website traffic and usage patterns

You may disable cookies through your browser settings; however, some website features may not function properly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website and services constitutes acceptance of the revised Policy.

12. Contact Information

For questions, concerns, or requests regarding your personal data, you may contact:

Data Protection Officer – Elena Ng
Balikbayan Handicrafts Corporation

1010 Antonio Arnaiz Avenue, Makati City, 1223 Philippines
Email: [email protected]

Landline: (+632) 8893-0775 or 77

Mobile: (+63) 917 719 5817

Breach Response Team

• IT: [email protected]
• Admin: [email protected]
• HR: [email protected]

By using our Website and digital platforms, you acknowledge and consent to the processing of your personal data in accordance with this Privacy Policy.

Last updated on February 18, 2026