Returns & Refunds Policy

1. Eligibility for Returns

Returns are only accepted if the item is:

• Damaged upon delivery
• Defective
• Incorrect or non-conforming

Returns for change of mind are not allowed.

2. Return Window

• Must be reported within 24 hours from delivery
• Requests submitted beyond this period may not be eligible

3. How to Request a Return

1. Email: [email protected] or [email protected]
2. Include:
   
   • Order Number
   • Product Name
   • Reason for request
   • Photo/video evidence

4. Return Approval Process

• Request is marked as: Pending Review
• Admin evaluates within 1–3 business days
• Status updates:
  
  • Approved
  • Rejected
  • For further verification

5. Resolution Options

If approved:

• Replacement (default action)
• Repair (only if applicable)
• Refund (processed via original payment method or depending on customers request)

6. Refund Processing Timeline

• Bank Transfer or PayPal: 5–10 business days after approval
• International refunds may vary depending on provider

7. Non-Returnable Items

• Customized or made-to-order items
• Items without proof of defect/damage
• Items reported beyond allowed timeframe

8. Shipping for Returns

• If claim is valid: Balikbayan Handicrafts shoulders return shipping cost
• If invalid: Customer may shoulder costs (if applicable)

9. Legal Compliance

All processes are aligned with the Consumer Act of the Philippines (RA 7394), ensuring consumer rights are protected at all times.

10. General Policy

Due to the nature of our products being handcrafted and carefully packaged, returns and refunds are generally not accepted.

11. Exceptions

Returns or refunds may be considered under the following conditions:

• The item is damaged upon delivery
• The item is defective
• The item is non-conforming (incorrect or not as described)

All exceptions are subject to evaluation and handled in accordance with applicable laws, including the Consumer Act of the Philippines (RA 7394).

12. Reporting of Claims

To qualify for evaluation:

• The issue must be reported within twenty-four (24) hours from receipt of item, or within a reasonable time from discovery
• The customer must provide:
  
  • Clear photos and/or videos of the item
  • Complete order details
• Reports must be submitted via email to: [email protected] or [email protected]

13. Evaluation Process

• All claims are reviewed fairly and in good faith
• Approved claims may be resolved through:
  
  • Replacement
  • Repair
  • Refund (only if applicable)

14. Consumer Rights

This policy is implemented in compliance with the Consumer Act of the Philippines (RA 7394) and does not limit or waive any statutory consumer rights.

Last updated on May 12, 2026